How do you find someone in an organization who can answer a burning question? That’s what Slack is trying to answer with an update to its search feature that was released for larger teams on Wednesday.
Users who search on topics, such as hiring procedures or sales contracts, will see a bubble pop up in the search results that highlights relevant users and channels for that topic. It’s designed to keep employees from wasting time navigating their companies.
Improved search is important for Slack, which faces growing competition from rivals like Microsoft and Google. Microsoft Teams already has a bot that’s supposed to make it easier for users to find coworkers to answer questions.