ServiceNow is bringing enhanced machine-learning capabilities to its Now Platform for business process automation to help customers prevent outages, automatically route service requests, and predict and benchmark IT performance.
The AI capabilities will be offered through the upcoming Intelligent Automation Engine, announced at the company's Knowledge conference in Orlando Tuesday. The move strengthens ServiceNow's base in IT management while making further inroads into other areas of the enterprise.
The machine-learning capabilities will be brought into ServiceNow's cloud services for security, customer service, and HR. The Intelligent Automation Engine's algorithms are based on technology the company acquired through its purchase of DxContinuum in January.