Performing an Internet Speed Test

Purpose

Check your internet connection speed to identify potential performance issues and verify that your service provider is delivering expected speeds.

What You’ll Need

• A computer or mobile device with internet access

• A supported web browser (Edge, Chrome, Firefox, Safari)

• (Optional) Speed test apps such as Ookla Speedtest, Fast.com, or your ISP’s test tool

Step-by-Step Guide

1. Prepare for the Test

   • Close unnecessary applications, streaming services, or downloads.

   • If possible, connect directly to the modem/router with an Ethernet cable for the most accurate results.

2. Open a Speed Test Tool

   • Recommended options:

     • Speedtest by Ookla 

     • Fast.com (powered by Netflix)

     • Your Internet Service Provider’s official speed test page

3. Run the Test

   • Click Go or Start to begin the test.

   • Wait while the tool measures your download speed, upload speed, and ping/latency.

4. Review Results

   • Compare the results with your internet plan’s promised speeds.

   • Typical results include:

     • Download Speed – how fast you receive data (important for streaming, browsing, downloads).

     • Upload Speed – how fast you send data (important for video calls, file uploads).

     • Ping (ms) – how quickly your connection responds (important for online gaming and calls).

5. Document if Needed

   • Take a screenshot or note the results for IT or your service provider if troubleshooting.

Tips for Best Practice

• Run the test at different times of day to identify peak-hour slowdowns.

• Test on both Wi-Fi and wired connections to compare performance.

• Restart your router/modem if speeds are significantly below expected levels.

• Use multiple test sites (e.g., Speedtest.net and Fast.com) for more reliable results.

Need Help?

 

Contact All in IT Solutions today for expert assistance.

• Phone: 1300 255 464
• Visit: Support Page